Monday October 7th

9:00 AM - 2:30 PM

Partner Summit

Open to WorkWave and IFS partners, the Summit is an opportunity to collaborate and grow your network by building connections with partners and executives from around the globe.

PestPac BootCamp

User Training:

  • Review Navigation and Search Options
  • Fundamentals for setting up Lookup Tables, Company Setup, and Adding Customers
  • Discover how to add recurring Service Setups, Service Programs, and Renewals
  • Review processes and best practices for generating, scheduling, notifications, and printing Service Orders and Appointment Lists for technicians
  • Learn to post Service Orders and use automated emails for faster invoicing and payments
  • Walk through payment scenarios, the process for payment entry, and related reports
  • Learn the steps to correct accounting transactions that may have been entered incorrectly
5:30 PM - 6:45 PM

7:00 PM - 9:30 PM

Welcome Dinner

Join customers, partners, sponsors and executives for a standing dinner in the exhibition hall to kick off the conference!

Tuesday October 8th

9:00 AM - 10:30 AM

10:30 AM - 11:00 AM

Coffee & Networking in the Exhibition

11:00 AM - 12:00 PM

12:00 PM - 1:30 PM

Lunch & Networking in the Exhibition

1:30 PM - 2:15 PM
Room 306

PestPac GPS: Keep Technicians on Track and More Accountable

Let’s take a closer look at integrating WorkWave GPS with PestPac. You’ll discover the utilization and advantages of Vehicle Maintenance, Vehicle Map for real-time tracking, and reporting. *GPS module required

Room 309

WorkWave GPS Integration

This session will explore all facets of the ServMan-WorkWave GPS integration. A deep-dive demonstration of the ServMan GPS interface will be provided, including the ServMan technician location audit feature. WorkWave GPS reporting and driver management strategies will also be reviewed during this session.

Room 305

Recruiting and Retaining Technicians

When it comes to running a field service business, one of the biggest pain points we often hear is the inability to attract, hire, and retain star pest technicians. By hiring and retaining someone with good experience, a positive attitude, and the ability to pay attention to detail, you’ll not only provide quality service, but increase the number of recurring customers.

2:30 PM - 3:15 PM
Room 306

Marketing Automation: Build a Better Email Workshop

In a time when we are conditioned to be immersed in marketing messaging, it is critical to engage customers at the right time and with the right message. Learn more about best practices when creating an effective email campaign to drive engagement and win you more business.

Room 309

Maximizing Customer Engagement with Touchpoint

This session will focus on leveraging ServMan’s integrated communication system, Touchpoint to keep your clients engaged throughout the customer journey. A variety of use cases will be discussed, including best practices for using automated phone, text, and email communications to reduce costs while improving customer experience.

Room 305

How to Help Franchises Grow their Business with a Digital Marketing Playbook

Understand and learn how to execute local digital marketing strategies like an expert from WorkWave's franchise marketing masters. Building your own digital marketing playbook is critical to winning new customers and getting to that next level of growth or ramping quickly to profitability.

3:15 PM - 4:00 PM

Coffee & Networking in the Exhibition

4:00 PM - 4:45 PM
Room 306

Unlocking the Potential of Credit Card Processing

Get paid faster! Uncover how simple it is to setup and use credit cards in PestPac.

Room 309

Leveraging Artificial Intelligence for Scheduling

This session will focus on configuration and best practices for using ServMan’s advanced RPM Capacity Scheduling system. This scheduling option uses artificial intelligence driven by your specific scheduling and dispatching protocol to always assign the best technician to each job. The potential to use this technology to automatically assign work without the need for dispatchers will also be explored.

Room 305

Common Reporting and Visibility into Franchise Operations

You’ve made the critical decision to expand your business utilizing the franchise model. Now what? You are in a position to help your franchisees grow. They are looking to you for guidance, best practices, vendor relationships and more. In exchange, you want to see what is working, as well as which areas you need to focus on more, which requires common reporting and visibility. Hear some new insights from our franchise industry experts.

5:00 PM - 5:45 PM
Room 306

All Things Material

Learn about the options available in PestPac to set up materials, how to track and report on them, as well as training resources available to you.

Room 309

Roundtable #1 - Commercial Service Focus

We invite you to participate with your ServMan peers in this user-driven roundtable discussion of challenges and best practices in operating your commercial service business. This roundtable is designed for businesses that either operate exclusively as commercial service providers or those that have a mix of both residential and commercial services.

Room 305

PestPac Payments Roundtable

Join fellow PestPac customers for a roundtable discussion on Payments.

7:30 PM - 10:00 PM

Customer Appreciation Night & Awards

You won’t want to miss this after-hours event for all attendees featuring performances by UK Chart Topper, Lewis Capaldi and acoustic and dance sets from The Function Band.

Wednesday October 9th

7:00 AM - 7:30 AM

Tia-Clair Toomey Exercise Class

Want to work-out with the fittest woman in the world? Register on the mobile app to join Tia-Clair Toomey and conference attendees for a morning exercise class (participation is optional).

8:30 AM - 10:20 AM

10:20 AM - 11:15 AM

Coffee & Networking in the Exhibition

11:15 AM - 12:00 PM
Room 306

Hidden Gems of Scheduling

Certain Scheduling features available in PestPac go underutilized, yet are very useful and effective. Join us in tapping into these features that can improve the efficiency of core PestPac Scheduling.

Room 309

Roundtable #2 - Residential Service Focus

We invite you to participate with your ServMan peers in this user-driven roundtable discussion regarding the challenges and best practices in operating your residential service business. This roundtable is designed for residential service providers or businesses that offer a mix of residential and commercial services.

Room 305

It Takes Teamwork

Eventually, one person in your company needs to pass the baton to someone else. Let's talk about identifying those transition points and making them seamless so that your HVAC and pest control customers never even notice the difference.

12:00 PM - 1:00 PM

Lunch & Networking in the Exhibition

1:00 PM - 1:45 PM
Room 306

CustomerConnect: Deep Dive

Give the power back to your customers. Learn the benefits of CustomerConnect in PestPac and how your customers can view their account info, upcoming services, service history, as well as make online payments, and much more. We’ll cover the setup for customization and learn how to navigate around.

Room 309

Maximizing Sales and Profitability with SalesPro

This session will focus on best practices for configuring and using ServMan’s new SalesPro module including a full demonstration. This powerful web-based proposal building and sales quoting solution is fully integrated with ServMan ERP and ServMan Mobile, and allows the user to easily create and deliver complex sales quotes and presentations to clients with real-time cost based on your SM Inventories. Clients can view proposals online, as well as approve and accept them.

Room 305

Bundle Trouble?

Want to offer bundled services to your customers, but don't know where to start? This class will get you set up to be able to service and bill bundled services within PestPac.

2:00 PM - 2:45 PM
Room 306

A-Z PestPac Mobile

Discover and learn the basics of everything PestPac Mobile has to offer “out-of-the-box.” We’ll review how easy it is to set up your technicians, and walk through the core functionality that includes material tracking applications, completing services, adding notes, sketches, and more.

Room 309

Roundtable #3 - Open ServMan Forum

We invite you to participate with your ServMan peers in this user-driven roundtable discussion of your ServMan challenges, as well as desired product features. This roundtable is designed for all ServMan users, and will be facilitated by WorkWave and ServMan senior management.

Room 305

Mergers and Acquisitions Best Practices

A great session for all attendees, you will learn the key factors that can compromise an acquisition or merger, the best time to buy or sell, key terms to know and understand, buyer and seller objectives, and major steps of a successful deal.

3:00 PM - 3:45 PM
Room 306

Deep Dive Mobile

Learn the advanced features and functionality of PestPac Mobile. We’ll cover the additional options to manage Tasks and Service Order Attributes, plus the modules for IPM, Multi-Unit, Termite Inspection, and Timesheets.

Room 309

Mobile Best Practice Workflows

This session will focus on best practice mobile workflows for both residential and commercial providers. In addition to general mobile business processes, there will be a focus on increasing technician salesmanship using the mobile shopping cart, leveraging mobile forms in your workflow, and much more.

Room 305

PestPac Customer Engagement Roundtable

We invite you to join PestPac Product Managers for a roundtable discussion on increasing customer engagement.

3:45 PM - 4:30 PM

Coffee & Networking in the Exhibition

4:30 PM - 5:30 PM

6:30 PM - 8:30 PM

WorkWave Hosted Reception

Exclusive for PestPac and ServMan customers and partners, join us off-site for cocktails and conversations with the WorkWave family!

Thursday October 10th

9:00 AM - 10:15 AM
Room 306

Harnessing the Power of RouteOp

Are you using RouteOp to its fullest potential? We’ll cover common scenario usage, and the latest and greatest enhancements to make your scheduling even easier with this powerful tool.

Room 309

Managing and Controlling Inventory

This session will cover best practice inventory management in ServMan with a focus on warehouse operations and vehicle restocking using ServMan’s multi-truck restock features. Additional topics will be driven by a session participant Q&A related to their specific inventory management needs.

Room 305

Lead Generation and Agency Services

Growth means acquiring new customers, which requires capturing quality leads. There is an order of operations to your digital lead generation strategy whether you are a DIY marketer or working with a marketing agency. Learn how to build a lead generation marketing strategy for your business with our leaders in digital marketing strategy.

10:30 AM - 11:45 AM
Room 306

Report Writer

Room 309

ServMan RoadMap

In this final ServMan session we will provide an extensive review of new features and product development initiatives on the horizon for ServMan. The presentation will include ample Q&A opportunities for all participants.

Room 305

Pricing in the Age of Netflix

Few companies have successfully shifted business models more frequently and with more success than Netflix. What did their journey to exponential growth look like and what can we learn from them? We’ll discuss what field service companies can learn from Netflix and how they’ve capitalized on technology, subscription pricing, data, and a complete understanding of their customers’ demand for convenience and personalization.

11:45 AM - 12:00 PM

Boxed Lunch / Departure

*Subject to change

Regular Price*

$ 999 +tax

*Bootcamp training included in pricing


  • The only conference dedicated to preparing WorkWave users by applying the most powerful industry trends, technologies and methods
  • 30+ training sessions modeled for all levels of skill set
  • New industry tracks in pest control, field service, routing, and general business management
  • Tap into a network of 1,600+ attendees
  • Exclusive opportunity for *free SMB consulting
  • PestPac Bootcamp dedicated to the Core Fundamentals of the software
  • Meet one-on-one with WorkWave experts in the exhibition for personalized attention and consultation
  • Manage your personal agenda with conference app!

Looking to enhance your marketing, but unsure where to start?

The first 25 registrants will receive a FREE consultation from marketing and franchise industry experts, Michael and Philip St. Jacques, who lead our WorkWave Agency. You will receive an opportunity to review a competitive intelligence report, discuss some of your top challenges when it comes to marketing or receive insight on a specific topic you are looking to learn more about.

Don’t miss your chance for this exclusive opportunity!

Q: What is the relationship between IFS and WorkWave?

A: IFS, a global enterprise software vendor, acquired WorkWave, a leading provider of cloud-based SaaS solutions for the field service and logistics industry, in the fall of 2017. The acquisition allows IFS and WorkWave to deliver the most complete, connected Service Management solutions for all sizes of service-centric businesses.

Q: Why has the PestPac User Conference format changed?

A: WorkWave User Conference and IFS World Conference, have combined forces to deliver its valued customers double the amount of content, even more networking opportunities, and additional resources in one World Conference! Together, IFS and WorkWave will showcase updated branding, products, and customer journeys related to service management with specific break-out tracks applicable to your business

Q: What will be eliminated from the PestPac User Conference?

A: Don’t worry! The PestPac User Conference format will remain the same, with the addition of joint keynotes, and larger nightly networking receptions. WorkWave users will continue to have educational tracks on their software, a PestPac Bootcamp, and an exhibition with software experts for any questions you may have.

Q: What will be added to this year’s conference?

A: In addition to traditional PestPac educational sessions, this year’s conference introduces highly sought after sessions specific to business management and thought-leadership. You can expect to see some sessions on mergers and acquisitions, teamwork, lead generation tactics, and other industry hot topics.

Q: What is the BootCamp?

A: Our full-day BootCamp is specific to PestPac users. It is a one day pre-conference seminar where you can take a hands-on look at PestPac’s navigation and search options, as well as training on PestPac fundamentals.

Q: How do I sign up?

A: You can register here! Please note registration closes on 9/20/19.

Q: Who can I reach out to for additional information, comments, or concerns?

A: Please email events@workwave.com, and we will answer your questions within 24 hours.



Have any questions or interested in sponsorship opportunities? Email events@workwave.com or call

*Registration closes 9/20/19